iCRM helps your team manage WhatsApp conversations with an AI chatbot, live agent takeover, contact profile linking, service case creation and response tracking inside one CRM workflow.
Let AI handle common customer questions first, then allow your team to step in when the conversation needs human judgement.
Customer enquiries enter the iCRM conversation workflow from WhatsApp.
The chatbot can answer common questions using your configured business knowledge.
Staff can continue the conversation when the enquiry needs personal attention.
Conversation history can be linked with customer records and contact groups.
Convert enquiries into service cases for follow-up, assignment and closure tracking.
Review conversation and follow-up activity to understand customer engagement.
Use AI chatbot replies for common questions and standard information requests.
Best for repetitive enquiries and first response handling.
Let AI reply first, then forward selected conversations to staff for follow-up.
Useful when some conversations need human attention.
Let your team reply directly while still keeping CRM contact and case records organised.
Best for sensitive enquiries or custom service work.iCRM gives your service team a customer context layer around WhatsApp enquiries so replies can connect to profiles, groups, reminders, proposals and service cases.
Contact BizCloud Asia to discuss your WhatsApp enquiry volume, knowledge base, service case flow and agent handover process.