1. Acceptance & Agreement Records
By accessing BizCloud Asia websites, using BMO, requesting a demo, subscribing to any product, logging in to a customer account, or using implementation or support services, you agree to this User Agreement.
For products that display an acceptance button or agreement screen, BizCloud Asia may record acceptance details including user account, company account, date and time, IP address, browser details and agreement version.
2. Services & Scope
BizCloud Asia provides cloud business software, product configuration, implementation support and related services. Products may include HRM, attendance, e-Leave, e-Claim, payroll, POS, accounting, e-Invoice workflow, iCRM, queue management system, WhatsApp automation, document storage, reporting and hardware-related setup support.
Actual features, user limits, modules, training, migration, customisation, support response and deployment arrangements depend on the subscribed package, quotation, written scope or service order.
3. Subscriptions, Fees & Access
Software access is normally provided by subscription, unless otherwise agreed in writing. Subscription access may be suspended, limited or terminated if payment is overdue, the account is misused, or the customer breaches this Agreement.
Pricing, renewal, add-on modules, setup fees, hardware, customisation, training and professional service charges are provided separately by quotation or written proposal.
4. Customer Administrator Responsibility
Customers are responsible for appointing account administrators and managing their own users, roles and access rights. This includes staff onboarding, offboarding, password resets, permission review, branch assignment, approval hierarchy and ensuring only authorised persons can access company data.
Customers must ensure data entered into the system is accurate, complete and reviewed by authorised personnel before using it for payroll, accounting, statutory, tax, e-Invoice, HR or management decisions.
5. Customer Data, Privacy & Retention
Customer data remains the responsibility of the customer. BizCloud Asia handles customer data only for providing, maintaining, supporting and improving subscribed services within agreed service scope.
BizCloud Asia does not sell customer data to third parties. Data retention, export and deletion may differ by product, module, hosting type, backup cycle, legal requirement and agreed package.
Customers should export important business records before terminating a subscription or requesting account closure. Some backup copies may remain temporarily within backup retention cycles.
6. Payroll, Tax, Accounting & e-Invoice Responsibility
BMO and BizCloud products may help prepare payroll, payslip, HR, accounting, POS and e-Invoice-related records. Customers remain responsible for reviewing all calculations, submissions, tax treatment, statutory settings, employee data, invoice details and accounting entries before submission or payment.
BizCloud Asia does not provide legal, tax, accounting or payroll advisory services unless expressly agreed in writing. Customers should consult qualified professionals where needed.
7. Third-Party Services, Hardware & Integrations
Some features may depend on third-party services, devices or platforms, including WhatsApp, SMS gateway, email gateway, payment provider, LHDN MyInvois platform, biometric devices, POS printers, barcode scanners, cash drawers, kiosks, TV displays, QR systems, weighing scales, hosting providers, internet service providers and mobile app stores.
BizCloud Asia is not responsible for outages, policy changes, API changes, account suspension, device defects, local network issues, internet issues or service interruption caused by third-party providers or customer-side infrastructure.
8. AI, Automation & Generated Output
Products may include AI chatbot, automation, template messages, generated replies, prediction, recommendation or assisted workflow features. AI and automation outputs may be incomplete, inaccurate or unsuitable for a specific situation.
Customers are responsible for reviewing AI-generated or automated output before relying on it, sending it to users, making business decisions or using it in customer communication.
9. Support Scope & Exclusions
Support is provided based on subscribed package and agreed service scope. Unless separately agreed, support may exclude custom development, report redesign, data correction caused by incorrect user input, third-party outage, printer/scanner/local network troubleshooting, customer device issues, operating system issues, browser problems, unsupported hardware, and work outside agreed business hours.
Training, data migration, integration, custom workflow, API work and on-site service are chargeable or subject to separate written agreement unless included in the accepted package.
10. Service Availability & Maintenance
BizCloud Asia aims to provide reasonable service availability for cloud-hosted services. Availability may be affected by maintenance, upgrades, emergency fixes, internet routing, hosting provider issues, third-party platform issues, customer-side devices or events outside BizCloud Asia's reasonable control.
Any specific uptime, response time or service credit commitment must be stated in a signed service level agreement, quotation or written contract accepted by BizCloud Asia.
11. Suspension, Termination & Data Export
BizCloud Asia may suspend or terminate access for overdue payment, security risk, misuse, unlawful use, abuse of support channels, unauthorised access attempts, or breach of this Agreement.
Customers should request data export before subscription termination. Export format, availability and assistance depend on the product, module, hosting type and agreed scope.
12. Limitation of Liability
To the fullest extent permitted by law, BizCloud Asia is not liable for indirect, incidental, special, consequential or business interruption losses, including loss of profit, loss of revenue, loss of data, loss of goodwill, inaccurate customer-entered data, payroll error, tax error, e-Invoice rejection, third-party outage or customer-side security incident.
Where liability cannot be excluded, BizCloud Asia's total liability is limited to the amount paid by the customer for the affected service during the period stated in the applicable contract or, if no period is stated, the latest one month of subscription fee for that affected service.
13. Contact
For questions about this User Agreement, contact BizCloud Asia at sales@bizcloud.asia or WhatsApp +6016 450 2380.